Privacy Policy

1. Introduction

ClickBreeze ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store and protect information about you when you visit our website, get in touch, or use our services — in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

ClickBreeze is registered at 45/5 Erskine Street, Dundee, Scotland, DD4 6RJ. If you have any questions about this policy or how we handle your data, you can contact us using the details at the bottom of this page.

2. What Personal Information We Collect

We only collect information that you choose to give us. When you fill in a contact form, request a quote, book a call, or sign up to our newsletter, we may ask for:

• Your name
• Your email address
• Your phone number
• Your company name and website (where relevant to the service you're enquiring about)
• Any other details you choose to include in a message to us

We do not collect payment card details through our website, and we never ask visitors for sensitive financial information such as full card numbers.

3. When We Collect Information

We collect information when you:

• Fill out a contact or enquiry form on our website
• Book a call or consultation with our team
• Subscribe to our newsletter or marketing updates
• Correspond with us by email, phone, or live chat

4. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and follow up after correspondence (email, phone or live chat)
• Provide quotes, proposals and information about our services
• Send you updates, newsletters or marketing communications, where you've agreed to receive them
• Improve our website and the services we offer, based on how visitors use our site
• Meet our legal and regulatory obligations

We do not use your information for any purpose beyond what's described in this policy without asking for your consent first.

5. Our Legal Basis for Processing Your Data

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Consent — for example, when you sign up to receive marketing emails
• Legitimate interests — for example, responding to an enquiry you've sent us, or improving our website
• Legal obligation — where we're required to keep or share certain information by law

6. How We Protect Your Information

We take the security of your personal data seriously. Our safeguards include:

• Storing personal data behind secured networks, accessible only to authorised ClickBreeze staff who need it to do their job
• Encrypting data in transit using SSL/TLS technology
• Reviewing our security practices regularly to reflect current best practice

We do not store or process payment information on our own servers. If you ever make a payment to us, this is handled through a secure, PCI-compliant third-party payment provider.

7. Cookies

Yes, our website uses cookies. Cookies are small files stored on your device by your browser that help us recognise repeat visits, understand how our site is used, and improve your experience over time. We use cookies to:

• Understand overall site traffic and how visitors navigate our pages
• Remember your preferences between visits
• Measure the effectiveness of our marketing, where analytics tools are enabled

You can control or delete cookies at any time through your browser settings. If you choose to disable cookies, most of our website will still work, though some features (such as remembering your preferences) may not function as smoothly.

8. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who help us run our business — such as website hosting providers, email platforms, or CRM software — but only under agreements that require them to keep your data confidential and secure.

We may also disclose information where required by law, to enforce our site policies, or to protect the rights, property or safety of ClickBreeze, our clients, or others.

9. Third-Party Links

Our website may occasionally link to third-party websites or services. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policy of any third-party site you visit.

10. Google Analytics & Advertising

We may use Google Analytics and similar tools to understand how visitors use our website — for example, which pages are most popular and how long visitors stay. These tools use cookies to collect anonymised, aggregated data; they do not identify you personally.

If we run Google Ads or similar advertising campaigns, Google may use cookies to serve ads based on your prior visits to our site or other websites. You can manage your ad preferences through Google's Ad Settings, or opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

11. How Long We Keep Your Information

We only keep your personal data for as long as necessary to fulfil the purpose it was collected for — for example, to respond to your enquiry, deliver a service, or meet legal and accounting requirements. Where you've subscribed to marketing communications, we'll keep your details until you unsubscribe or ask us to remove them.

12. Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

• Ask us what personal data we hold about you, and request a copy of it
• Ask us to correct any inaccurate or incomplete information
• Ask us to delete your personal data, where there's no good reason for us to keep it
• Object to or restrict how we use your data
• Withdraw consent at any time, where we're relying on consent to process your data
• Unsubscribe from marketing emails at any time, using the link in any email we send

To exercise any of these rights, simply email us at [email protected]. If you're unhappy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

13. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13, and we do not knowingly allow third parties to collect such information through our site.

14. Data Breaches

In the unlikely event of a data breach affecting your personal information, we will notify you by email without undue delay, and in any case within the timeframe required by UK GDPR. We will also notify the ICO where the breach is likely to result in a risk to your rights and freedoms.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch: